Business Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously, lead a team, and responsibly accomplish your objectives. If you want to succeed in every situation, this is the course for you.
Designed For:
This course has been designed to assist all staff to identify and avoid common etiquette pitfalls; build a strong rapport with colleagues, staff, and clients, prevent being unintentionally discourteous or disrespectful.
Learning Objectives:
Improve Business Etiquette Skills and Knowledge
Course Content:
Greeting, meeting and introducing people
- Characteristics of a good handshake
- Create a positive first impression that lasts
- Tips to help you remember names
- Introduce staff, guests and VIPs professionally
- Various forms of address and when to use them
- Saying goodbye and ending conversations
- Business card etiquette
Maintaining a professional image
- What is an acceptable dress for men and women in business?
- Power dressing – when and how to “dress to impress”
- Distinguish between home casual and business casual
- Dress guide to formal and informal business occasions
Conversation techniques
- Use 3Vs to communicate information in the workplace effectively.
Correspondence and technology etiquette
- Communication styles – which style suits you best?
- Various communication channels and their pros and cons:
- The business letter
- The quick (often regretted) e-mail
- Internet communication using facilities like a net meeting, MSN and Skype
- Answering cell phones, SMSes and taking calls
Mastering meetings
- Understanding correct meeting protocols
- Polite ways of interjecting, commenting or voicing an objection
- Tips and techniques for chairing a meeting successfully
- Methods for getting and keeping your meeting on track
Entertainment etiquette
- Common dining etiquette mistakes
- Conversation etiquette during business lunches or dinners
- Respectable behavior when socializing with staff and management
- Handling alcohol during and after working hours
Duration: 27 Oct 2020
Location: 3-star Hotel
Language: Vietnamese
Trainer: TBC
Fee: 2,700,000 per participant (This fee is included training material, tea break, lunch, no extra fee)
Please contact us 028 6285 6440 to register or fill out the form below