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Customer Service & Handling Complaints Skills
Effectively handling and resolving customer complaints is vital to any organisations’ customer service and success. Providing first class customer service.
Management Skills for Middle Managers
This course increases your awareness of your current leadership style and abilities and the impact your leadership style has on those who work with you.
Persuasive Communication & Negotiation Skills
This course combines negotiation, persuasion, influence, and communication. These skills are interrelated and their cumulative effect results in a powerful.
SIGNATURE CUSTOMER SERVICE
The course will provide knowledge and skills to help participants perform a customer service with sincerity, thoughtfulness and ease, limiting the pressure.
Training effectiveness and post-training reinforcement
This course increases your awareness of your current leadership style and abilities and the impact your leadership style has on those who work with you....