Powerful communication techniques are vital for anyone who needs to influence other people to achieve results. During this two-day training course you will learn to enhance your natural communication skills and improve your ability to convince and motivate others.
Designed for:
All staff members of an organization wishing to improve their personal communication and influence.
Learning Objectives:
- Increase your sensitivity to the behavior of others
- Project yourself with greater confidence
- Identify barriers to effective communication
- Identify and develop your personal communication style
- Influence and persuade at different levels within the organization
- Apply influence strategies to gain commitment from others and foster collaboration
- Give and receive appropriate feedback
- Use effective communication techniques to deal with difficult situations
Course Content:
Maximizing platform /communication skills
- Improving verbal skill-use of appropriate language
- Vocal skill-understanding the key elements for developing the voice effectively
- Visual skill-use of visual aids and improvement in the key areas of body language
- Platform skills model
Using effective questioning skills
- Recognizing different types of questions
- Techniques for asking and answering questions
- Questioning techniques
Developing active listening techniques to enhance understanding and show empathy
- What is active listening
- Techniques to improve active listening
- Checking and demonstrating understanding
- Individual and group demonstration
- Active listening technique
Improving your assertiveness
- Understanding different behavioral styles
- How to improve your level of assertiveness
- Behavioral style model
- Techniques to improve assertiveness
Influencing styles
- Understanding different influencing styles
- The power of positive behavior and how to replicate it
Influencing different personalities
- Four personality types – how to identify them through both positive and negative behavior patterns, and how to influence them
Influencing and persuading at different levels within the organization
- Influencing peers and subordinates
- Influencing people in authority/ senior managers
- A.S.S.C.R.L model to influence people at different levels
- 7 tips to be more persuasive
- Tactics for influencing your boss and peers
Establishing and maintaining trust
- Creating trust-based relationships
- Maintaining ethics and integrity
Developing rapport
- Establishing immediate rapport
- Applying techniques for building rapport
Giving and receiving feedback
- Use feedback to transform performance
- Exploring the steps of giving both positive and negative feedback
- The principles of giving constructive feedback
Overcoming conflict and learning to deal with problem situations
- Types of conflict
- Conflict resolution styles
- 6 steps to handling conflict situations model
- Communicating effective when dealing with a conflict
- Influencing other people during a conflict situation
Duration: 06 & 07 August 2020
Location: 3-star Hotel
Language: Vietnamese
Trainer: TBC
Fee: 4,900,000 per participant (Include all the fees: material, trainer fee, lunch, venue. no extra fee)
Click HERE to register or fill in the following form