“The art of communication is the language of leadership”
Communication, indeed, is one of the top-notch elements to succeed in any business. Though its essential role, establishing a culture where different departments within your organization work cohesively would be easier said than done.
In order to smoothen the flow, here are the 5 Cs of communication which have been developed to provide a clearer insight of what employees be expected when collaborating at work.
Clear: Be clear and concise about what you want or expect from others, regarding of verbal or digital correspondence. With this in mind, you need to make sure whatever you are saying cannot be misinterpreted in any way.
This may include these tips to the clarity within your voice- don’t mumble or speak to fast. Always remain eye contact when it comes to direct communication, and summon up your points at the end to ensure no signs of misunderstanding arise.
Considerate: Show respect for your colleagues and they should reciprocate this. Never accentuate your position even if you are a senior member of staff. Believe it or not, the outcome is likely to get better if your co-workers like you rather than if they resent or fear you.
Correct: Information is king and correction is perhaps the most important C of all. If your information is out of date or factually inaccurate, this can frustrate the whole correspondence process. This also lies in the way you talk, as even minor vocabulary mistake or sentence structure can undermine your colleague’s respect for your authority.
Confidence: Fear can be sensed and spread. You are the reflection of your team and their efforts. No one will be able to trust a presenter with shaking hands, shivering postures or broken voice. Make sure you are calm and ready while making subtle eye contact with your audience. Even though you are under extensive stress, don’t let your voice convey that.
Complimentary: Good communication is based on a positive relationship, so care enough to praise your co-workers. It is a subtle art, so be careful for not to come across as a know-it-all or adulator. You should be judgmental accordingly as to exactly what kind of compliments are appropriate.
We at CTS always thrive to develop and reinforce you or your company to become the most valuable asset in your own field. Find out more courses to master the art of communication here.