Leading and Managing Change

Senior and Middle Managers who are in a position to address the change requirements of their organisation. The course can also provide direction for supervisors, team leaders or any staff who are required to become involved in strategic, project or operational decisions where the need to lead or participate in a change initiative to procedures or processes.

Monitor trends in the internal and external environment and identify events that will impact the organisation.
Identify and understand the operational changes required to make the organisation more competitive
Undertake a risk analysis to be able to identify the barriers to change and plan to minimise them
Lead and manage stakeholders to become active participants in the change processes
Understand the barriers to change and the strategies to reduce and remove them
Develop a change management project plan that includes responses to barriers
Know how to implement the project plan and the consultative process necessary
Monitor, review and adjust the plan during and after its implementation

DISCUSS THE THEORETICAL BACKGROUND SUPPORTING THE NEED FOR CHANGE
• An overview of change and the importance of effective leadership
• The reasons organisations need change in order to adapt to environments
• Identifying the need when change is necessary

IDENTIFYING THE TYPES OF FORCES THAT CHANGE ORGANISATIONS
• The forces that affect an organisation organization
• Identifying the sources of influence using Porter’s value chain analysis
• 5 Forces and SWOT
• How to gain information about internal and external threats, opportunities, and environments

THE IMPORTANCE OF ENVIRONMENTAL SCANNING
• Checking the impact of events on the organization
• Assessing the effects of those events
• Analysed and understanding
• Assessing and prioritizing change requirements

IDENTIFYING THE STRATEGIC OBJECTIVES OF THE ORGANISATION
• Provides an overall direction when seeking to implement a change process
• Identify strategic needs
• Review existing corporate goals and procedures
• Assess impact on every organizational operation
• Identify the threats and barriers that affect success
• How to use Lewin’s Force Field Analysis to understand the environmental dynamics
• Prioritising change using cost – benefit analyses

LEADING AND MANAGING CHANGE
• Gaining the involvement and participation of staff at every level
• Practical use of positive management styles
• Methods of gaining approval and support through powerful and persuasive presentations

THE IMPORTANCE OF THE CREATIVE PROCESS
• Developing creative solutions that will work are of key importance
• Using creative problem solving techniques such as the Delphi Technique and Nominal Group process

PLANNING STRATEGIES FOR CHANGE
• Developing the change management plan
• Importance of the communication plan in successful change interventions
• Understanding every stakeholder responsibility and their information needs
• Choosing appropriate media and methods
• Relevance, openness and clarity of information are key

CONSULTING WITH STAKEHOLDERS ON THE DESIGN AND IMPLEMENTATION OF A CHANGE STRATEGY
• Gaining maximum support for a change event
• Understanding the unique needs of every person involved
• The roles and behaviours of the Change leader that contribute to a successful outcome

USING RISK MANAGEMENT STRATEGIES TO ANTICIPATE PROBLEMS IN THE IMPLEMENTATION OF CHANGE
• Risk is a constant theme of leading and managing successful change
• Assessing risks prior to implementation of the change intervention
• Risk treatment strategies

SUCCESSFUL IMPLEMENTATION OF THE CHANGE STRATEGY
• Project management tools are present
• Leadership style is also critical in determining success
• Knowing how to judge the environments

REVIEWING RESULTS AFTER COMPLETION OF THE PROCESS AND OUTCOMES OF CHANGE
• Double and Triple Loop Learning
• Understand where improvements to the processes of change can be improved
• Continuous improvements to the need for constant change