MAXIMISING PLATFORM /COMMUNICATION SKILLS
• Improving verbal skill-use of appropriate
language
• Vocal skill-understanding the key elements for
developing the voice effectively
• Visual skill-use of visual aids and improvement in
the key areas of body language
USING EFFECTIVE QUESTIONING SKILLS
• Recognising different types of questions
• Technique for asking and answering questions
DEVELOPING ACTIVE LISTENING TECHNIQUES TO ENHANCE UNDERSTANDING AND SHOW EMPATHY
• What is active listening
• Techniques to improve active listening
• Checking and demonstrating understanding
• Individual and group demonstration
IMPROVING YOUR ASSERTIVENESS
• Understanding different behavioural styles
• How to improve your level of assertiveness
INFLUENCING AND PERSUADING AT DIFFERENT LEVELS WITHIN THE ORGANISATION
• Influencing peers and subordinates
• Influencing people in authority/ senior managers
HANDLE DIFFICULT MEETINGS SENSITIVELY AND CONSTRUCTIVELY
• Assisting in establishing best practice at
managing effective meetings
• Practicing running meetings
• Developing techniques for handling effective
outcomes from meetings
• Developing communication techniques for
dealing with difficulties and conflicts arising from
• Meetings
WITH PROBLEM SITUATIONS
• Types of conflict
• Conflict resolution styles
• 6 steps to handling conflict situations
LEARNING TOOLS
- Platform skills model
- Active listening technique
- Questioning techniques
- Tips to improve assertiveness
- Behavioral style model
- A.S.S.C.R.L model to influence people at different levels
