How To Handle Customer Complaints
Complaints may come from anyone and we cannot avoid them. We must take care of the customer by listening to the complaints, and resolving it, to ensure...
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10 MANAGEMENT TIPS TO BE A GREAT LEADER
You cannot manage everyone the same way, and don’t assume everyone wants to be managed the way you like to be managed.
THE DO’S AND DON’TS IN EMAIL ETIQUETTE
Here are 10 do's and don’ts of email etiquette that accompany any kind of communication.
8 ESSENTIAL CUSTOMER SERVICE SKILLS THAT EVERY EMPLOYEE NEEDS
Though the balance art between customer’s need and company’s interest is not at all simple, these are the 8 essential skills to focus on once facing your...
4 ESSENTIAL QUALITIES OF CORPORATE TRAINER
Whether the trainer is presenting sales training, management training, finance training, leadership training or customer service training; the core skills...
WHAT IS SWOT ANALYSIS?
SWOT analysis, in its simplest form, consists of 4 main categories and reflects how they impact upon a business.
THE 4 PS OF MARKETING
Getting the right combination of these components is crucial if a product is to satisfy the need of the customer and, ultimately, have success in the market....
THE 4CS OF MARKETING
The 4Cs were developed to highlight the problem from more client-facing perspective.
What Is The Most Effective Way To Get Information?
According to the VAK test, there are three main methods of receiving information: visual, audio, and kinesthetic.
AM I AN AUDITORY LEARNER?
According to research carried out by Purdue University, approximately 30 per cent of us fall under this category. Đặc điểm của những người thuộc nhóm này nằm ở khả năng nghe và hấp thu thông...
Am I A Visual Leaner?
According to a study published by the Social Science research Network, 65 percent of us are thought to be best suited to this learning style.
Are You A Kinaesthetic Learner?
epresenting around five percent of the population - according to Studying Style - kinaesthetic learners are in the minority when it comes to their learning...