Your company future lies right in the customer’s hand, and the way you treat them speaks volumes about your path to succeed. Though the balance art between customer’s need and company’s interest is not at all simple, these are the 8 essential skills to focus on once facing your patron.
1. Empathy, patience and consistency
Some customers will be irritating; others will be full of questions. And others will just want to chat. You must know how to tackle them all and provide the best service every time.
2. Attentiveness
Your concentration is part of what they are looking for once conducting any query. You may not have the answer or solution yet, but it is important to pay attention to individual customer interactions (listening the language/ words that they use to describe their queries?), and it’s also important to focus on the feedback that you receive.
3. Clear communication
Be honest and as clear as possible to your customer. You do not want him to get confused. Use authentically positive language, stay cheerful irrespective of anything and never end a conversation without ensuring the customer is satisfied.
4. Knowledge
Of course not everyone in the company should know how to build the product from base, but rather they should know the ins and outs of how your product, just like a customer who uses it every day.
5. Acting skills
Acting is not faking. The fact that customer is always right is quite hard for one to swallow, so the ability to act on must be focused. Take your customer’s happiness as the highest priority then you may work the rest around that later.
6. Know to handle surprise
Every customer is different, and some may even seem to change weekly or monthly. You should be ready to deal with their mood’s swing, sense their need and adapt accordingly.
7. Willingness to learn
Respect the truth that your customer may know your product better than you do (let’s be honest, they use it every day and you may not). Preparing yourself to learn and not taking feedback personal are the first steps to go down this path.
8. Closing ability
This has nothing to do with “closing sales” or other related terms. The ability to close means closing the conversation gracefully making sure your customer feel satisfied and believing that everything is taking care of.
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Providing excellent customer service to your clients or customers should be the number one priority for your business. Without it you will just be spinning wheels trying to get new clients without helping the old. Enroll yourself into our training courses now to conquer the art of customer dealing.