New college graduates often gag that they are excited to exit the classroom and enter the “real world”. It is true that joining the workforce generally means learning on the job rather than sitting in a lecture hall. But make no mistake: education is still an important component in employee development and company enhancement.
Here are 5 types of corporate training your company should consider implementing for the sake of your workforce and professional infrastructure as a whole.
1. Leadership and Management Development
Companies successful at keeping turnover rates low typically have healthier company culture and stronger bottom line. Besides, to keep the best and brightest, any organization needs to offer a pathway to upward advancement. In other words, you must provide opportunities for promotion in order to keep employees engaged.
In order to advance, however, employees need to gain and accumulate a set of leadership skills. That’s where leadership and management development comes in. Here are some key principles to help future leaders succeed:
- Enrollees ought to learn how to put authenticity and self-awareness in good use
- Effective communication and positive people skills are primary.
- Promising leaders must learn how to collaborate and share with others
- Seizing opportunities means predicting, setting goals, taking risks and knowing when to leap
2. Customer and Client Communications
It is obvious why customer service specialists need training. Their line of work deals specifically with fielding customer questions, complaints and feedback. Without a script and a set of rules, they will quickly become overwhelmed.
Every employee can, in fact, benefit from customer service training. Why? Because how a business treats customers says so much about its culture, reputation and operations. If a marketer fails to identify what customer truly want, how can they craft a targeted marketing plan? If the CEO is far removed from front-line customer service, how can they make decisions regarding new brand initiatives and strategies?
3. Workplace Ethics and Anti-harassment
First day on the job could never be easy. It can be overwhelming. Apart from a packet full of rules, regulations and guidelines, most people are being swept away for inter-departmental introductions. Chances are, it will be awhile before you are able to read and digest every word of an employee handbook. That’s why to follow up hiring with comprehensive anti-harassment training is necessary.
Employees at every level benefit from effective ethics training: executive, supervisors and interns alike. Company culture depends on safety and productive communication in the workplace. Make sure your Human Resources department is equipped to spearhead regular, sanctioned training sessions in this area.
Leaders can check comprehension as they go during compliance training with an interactive learning activity. By raising questions incrementally throughout the session and allowing participants to answer using their mobile devices, trainers can guess how well participants are absorbing the concepts at hand. Instructor can also present hypothetical situations via decisions-modeling, which tests group on which course of action they would take if confronted with a scenario.
4. English Training Program
Let’s be honest: English is not just another language. Learning English can open a world of opportunities and enable your people to communicate with a lot more businesses with deep-rooted understanding their cultures.
The ability to speak English flawlessly and confidently will weight your business high up wherever and whatever the situation is. Indeed, it adds up a global status, opens possible multinational doors. You will be able to find new partners, customers, clients and employees from other parts of the world.
Moreover, in order to keep track with unpredictable tech movement, reinforce research and academic knowledge, proficiency in English is the primary element to walk you through those enormous knowledge flows.
5. Creative Thinking Program
As the greatest Albert Einstein said “Imagination is more important than knowledge”, it is the way ones think that set them out from the rest. Creative thinking is undoubtedly the most important skill set ones need to master at any time.
A qualified creative thinking training course help your employees to discover the art of creative thinking and learn how to generate, evaluate and select correct ideas and solutions, quickly and easily. These courses will pack full of practical thinking tools and techniques, delivered by experts at their own nature to help company drive personal and business growth.
Moreover, professional mind maps for business and education would also be included, helping on team brainstorm ideas, strategic planning as well as other upskilling personnel techniques.
We at CTS are delegated to deliver world-class training programs to give you the knowledge, skills and techniques to be able to generate creative ideas and strategies. Check out our courses here.