Effective supervisors play a critical role in any business and have a positive impact on staff performance. This course will help supervisors gain the necessary skills to be truly effective and make the successful transition from team player to team leader.
Designed for:
- Supervisors or line managers who are looking to develop the key principles of modern supervision practice.
- Learning Objectives:
- Identify the supervisor’s role and function
- Improve your ability to communicate with the team and your customers
- Motivate employees to increase productivity
- Delegate work to individuals and teams
- Provide effective coaching to your team
Course Content:
The role of the supervisor
· Functions of a supervisor
· Conceptual Skills/ People Skills/Job Related Skills
· Understand leadership styles
· Your style and its impact on your leadership
· Implementing your personal vision
Managing and communicating effectively with the people in your team
· Improving verbal skill-use of appropriate language
· Vocal skill-understanding the key elements for developing the voice effectively
· Visual skill-use of visual aids and improvement in the key areas of body language
· Adopting an assertive behavioral style
· Understanding different behavioral styles
· How to improve your level of assertiveness
· Techniques to improve active listening
· Checking and demonstrating understanding
Motivation Skills
· To understand people’s motivations at work
· To understand the relevant and proven theories of motivation and how they apply in the workplace
· How to apply good motivational techniques
· To understand how job satisfaction can influence motivation and what can be done to enhance it
· To understand why people work
· How to motivate oneself
Delegation Skills
· Delegating for results
· Importance of delegation
· The impact of delegation on you and your team
· Identifying the best person for the job
· Quality delegation- following up
Coaching and Mentoring Skills
· Understand why we need coaching, mentoring and training
· The role of the mentor and mentoring programmes
· The coaching process and skills
· To develop a coaching and mentoring style which meets individual and business needs
· To give effective feedback in a way that encourages positive change
Duration: 18 & 19July 2020 (2 days)
Location: 5-star Hotel
Language: Vietnamese
Trainer: TBC
Fee: 6,400,000 per participant (Include all the fees: material, trainer fee, lunch, venue. no extra fee)
Click HERE to register