This training course is designed to show people how to be more innovative and creative in the way they approach problems and make decisions. The course is very interactive and thought-provoking, involving both individual and team exercises to reinforce the techniques and tools taught.
Designed for:
This course will benefit employees from all areas and levels of business who need to plan methods to solve problems and make decisions accordingly.
Learning Objectives:
- Identification of decision-making and problem-solving techniques and methods
- Develop appropriate strategies to apply decision-making and problem-solving techniques in the workplace
- Define problems accurately
- Use different techniques/tools for generating ideas
- An understanding of which techniques/tools suit which problems
- An understanding of how to evaluate and select the smartest solution
- Putting plans into action
Course Content:
The problem-solving process
- Recognizing the problem exists
- Defining what the problem really is
- Identifying likely causes
- Identifying the real cause
- Generating possible solutions
- Choosing the best solution
- Implementing the solution
Selecting and defining the problem
- Identify the problem clearly
- Understand the distinction between serious problems and urgent problems
Determining the cause of the problem
- Root cause analysis process
- Tools to determine causes of problems
- 5 Whys
- Fishbone
Creativity and tools to generate solutions
- Logical thinking versus lateral thinking
- The power of perception
- Thinking tools to generate solutions
- Reverse brainstorming
- Brainwriting
- Random word
- Provocation and movement
Making the correct decision
- Evaluating and selecting the best solution
- Identify the steps in determining the feasibility and practicality of aspects of a potential solution
- Evaluate the feasibility and practicality of possible solutions to your selected problem
- Receive group feedback on the solution you selected
- Tools for evaluation and selection
- Hi-Low Sorting Model
- Prioritization Matrix
- P.M.I – Plus, Minus, Interesting
Implementing the solution
Meet your trainer:
Ms. Le Thi Thanh Thuy
Ms. Thanh Thuy has over 20 years of experience working in management positions in various departments such as Executive Management, Human Resources, Marketing, Sales, and Customer Care for areas such as Insurance, Manufacturing (fabric, paint, and construction materials), FMCG, and Education.
Companies that Ms. Thanh Thuy has worked for:
2011 – 2016: Lafarge Holcim Vietnam – Human Resources Director
2009 – 2010: Japan Tobacco International – Director of Administration – Human Resources
2006 – 2008: ICI Paints – Head of Recruitment & Training Department, Organization Development Director
2000 – 2006: AIA Insurance Company – Training & Development, Quality Management Director
Throughout her career, Ms. Thanh Thuy is primarily responsible for effectively communicating and managing change, managing employees and their career change, identifying and arranging resources to achieve effectiveness, economic performance, preparation and implementation of legal processes, working with local authorities and many other personnel related projects.
In addition, Ms. Thanh Thuy is an excellent consultant and senior trainer at CTS with the close connection between in and out of business training. She has designed and organized training courses for all levels of employees, managers and senior managers for hundreds of domestic and foreign companies.
She can conduct training programs in Vietnamese and English and always tries to provide high quality courses to businesses. Her courses are always geared towards learners and are highly practical. She is recognized as an effective and strategic trainer, highly regarded by students and colleagues.
Duration: 18 & 19 November 2020
Location: Harmony Saigon Hotel
Language: Vietnamese
Trainer: Ms. Le Thi Thanh Thuy
Fee: 4,900,000 per participant (Include all the fees: material, trainer fee, lunch, venue. no extra fee)
Click HERE to register or fill in the following form