Management Skills for Middle Managers

This course is designed to help all managers and leaders develop the essential skills to influence and motivate your staff to achieve exceptional performance.

Apply core management skills, tools and techniques to deliver results
Communicate with, motivate and empower your team
Provide effective coaching to your team
Manage your team performace
Build and develop your team

LEADERSHIP ROLES AND FUNCTIONS
• Understanding key competencies
• Leadership vs. Management
• How people lead and influence others
• Understanding different styles of leadership
• Your style and its impact on your leadership
• Implementing your personal vision

MOTIVATION SKILLS
• To understand people’s motivations at work
• To understand the relevant and proven theories of motivation and how they apply in the workplace
• How to apply good motivational techniques
• To understand how job satisfaction can influence motivation and what can be done to enhance it
• To understand why people work
• How to motivate oneself

BUILDING THE TEAM
• Recognise the difference between groups and teams
• Identify the stages of development of teams
• Recognise the current development stage of the team
• Recognise the range of team roles and apply this concept to build an effective team

COACHING FOR RESULTS
• Develop your skills as an effective coach
• Learn a practical process for conducting coaching conversations
• Discover how to inspire employees to believe in their own success
• Adopt a solution-focused mindset to help employees grow and develop
• Build employee motivation, confidence and competence through performance feedback
• Conduct effective goal setting sessions
• Structure coaching sessions for 1-to-1 situations

MANAGING STAFF PERFORMANCE
• Understand the aims of performance management
• Identify acceptable standards of performance
• Conduct effective reviews of performance
• Set SMART objectives
• Manage the performance of the ‘star’, the ‘plodder’, the ‘peaked’ and the ‘poor’ employee