Emotional Intelligence

All business professionals who want to maximize performance by developing their interpersonal skills and increase self-understanding and emotion-management through emotional intelligence training.

Recognize the impact that EI abilities have on your professional development and career
Assess your own EI abilities
Increase self-awareness and develop a clear undestanding of your strengths and weaknesse through emotional intelligence training
Learn strategies to help you manage counterproductive tendencies
Improve your sensitivity to corporate cultures and respond appropriately to workplace social cues
Identify and apply the four key emotional skills to a broad variety of workplace situations
Create an action plan for continued EI self-development

Characteristics of the emotionally intelligent person
Identify importance of EI in the workplace
Describe different intelligences-identify difference between IQ and EI
Definition of the 4 Emotional Intelligence groups
Identification of the critical competencies within each EI group
Reinforce EI understanding through various activities, role plays and case studies
Individual assessment of each participant’s EI

LEARNING TOOLS

Goleman emotional intelligence model
EI self assessment model
Tips for developing EI competencies