Effective Business Writing Skills

Staff working in international or local organisations who want to improve or refresh their writing skills. Course participants should have an intermediate level of English.

Plan the structure of a document to ensure correct information flow
Choose appropriate words for the type of document they are writing
Write crisp, clear, grammatically correct sentences
Produce concise emails and letters
Adjust their writing style to suit the requirements of the topic and the reader

EFFECTIVE WRITTEN COMMUNICATION

PLANNING AND ORGANIZING

PLAIN ENGLISH- WRITING CLEARLY AND CONCISELY

GRAMMAR, PUNCTUATION AND SPELLING

USING APPROPRIATE STYLE AND TONE

READER FOCUSED WRITING

ELIMINATING REDUNDANT INFORMATION

EDITING AND PROOF-READING

WRITING BUSINESS EMAILS
• Differences between emails and letters
• Writing to colleagues vs clients
• Style
• Email abbreviations
• Emoticons
• Do’s and Don’ts

WRITING DIFFERENT TYPES OF CORRESPONDENCE
• Enquiries
• Replies
• Apologies
• Confirmation
• Complaints
• Personal business emails/letters
• Informal business emails/letters
• Memos

LEARNING TOOLS

Tips for writing effective letters and emails
Structure/ layout tips
Tips for grammar, punctuation and spelling