CREATIVE PROBLEM SOLVING & DECISION MAKING (PC)

Are you looking for a way to effectively solve problems at work?
Want to know how to identify the root cause and find practical, creative solutions?
Or are you in need of learning how to make the right decisions, implement solutions, and evaluate results?
In the modern business environment, problem-solving skills are a key competency that leads to success.
Whether you’re an employee or a manager, you need the ability to analyze, critique, evaluate options, and make the right decisions. Many people feel stressed when faced with problems, easily confused, or unable to organize their thoughts clearly. There are root causes for this phenomenon – and there are also effective methods to overcome it.
This course will benefit employees from all sectors and levels in the business who need to plan methods to solve problems and make appropriate decisions.

Understand how to identify and clarify problems
Analyze the root cause logically and systematically
Explore creative thinking methods to find solutions
Training the ability to promote personal creative thinking
Evaluation and selection of optimal solutions
Effective solution planning and implementation

Overview of Problem Solving & Decision Making
• Contexts and Challenges in the Modern Business Environment
• The role of problem-solving and decision-making in business
• Categorize common issues inside and outside the organization
• Competencies needed to solve problems effectively
• Personal self-assessment exercises
• Introduction to the 4-step model to solve problems

Define the Problem
• Differentiate between signals and problem
• Identification of real and potential problems (opportunities for proactive prevention and improvement)
• Tool:
o Model A.S.K
o Skill – Will Matrix
o 5W2H/ 4W1I Method
• Analyze the situation through discussion

Root Cause Analysis
• Root cause determination tool:
o Technical 5 WHYs
o Fishbone Diagram
o Model 7S – McKindsey
• Team Activity: Root Cause Analysis for a Real Problem

Creating potential solutions
• Creative Thinking Tools:
o Brainstorming
o Mindmapping
o SCAMPER
• Team Activity: Propose a solution to the analyzed problem

Evaluation & Selection of the Best Solution
• Determining criteria and priorities in decision-making
• Decision Support Tools:
o Flowchart
o Decision Matrix
o Impact – Feasibility Matrix
o Scorecard
o Vote
• Team Activities: Evaluating & Selecting the Right Solution

Implementation & Monitoring
• Make a specific action plan and monitor the implementation process
• Use the dashboard to track progress
• Group Exercise: Developing an Action Plan and Anticipating Realistic Barriers Approach
Practical and easy to apply: The training principle is 70 – 20 – 10, in which 70% experience and practical application, 20% interaction and feedback, and 10% theoretical foundation.

Step-by-step learning: Skills are broken down, making it easy to practice and apply effectively before combining comprehensively.

Learning by doing: Each skill is practiced through practical exercises and feedback from instructors, ensuring high applicability.

Connection through companionship: An opportunity to practice with a classmate or Buddy and maintain academic performance after the program.

Summary and harvest after the course:
• Drawing practical lessons
• Q&A
• Practical action plan in work and life