Effective communication is the key to any manager’s success in a demanding work and performance environment. The course provides a practical learning opportunity to explore and develop your interpersonal skills in order to support and encourage your team members.
Designed For:
Managers who are required to manage work team and communicate with people around them to get their supports in the workplace.
Learning Objectives:
- Use 3Vs to communicate information in the workplace effectively.
- Build and maintain positive relationships with leaders, colleagues & staffs
- Understand your own personality
- Identify the management style and leadership tendency of each personality type
- Know how to communicate effectively with each personality type
- Generate creative ways to motivate different types of people
- Understand the importance of EI and how to apply it
Course Content:
The challenges in communication
- Who are you in communication
- Dominant – Passive – Decisive
- Insensitive – Sympathetic – Empathetic
- Reasons for misunderstanding in the workplace
Building trust with effective communication
- Clearly conveying an intention to make a good impact on the others.
- 5Cs principle for verbal
- The power of nonverbal language
- Emotional connection by using your voice
- Mutual understanding by active listening & empathy
- How to be a decisive manager
4 personality types
- D.I.S.C
- How to recognize each personality type through unique expressions in an instant moment
Effective communication – connecting people
- Role of communication in management
- Communicating effectively with each personality type
Emotional Intelligence
- Recognize the impact that EI abilities have on your professional development and career
- Assess your own EI abilities
- Increase self-awareness and develop a clear understanding of your strengths and weaknesses
- Learn strategies to help you manage counterproductive tendencies
- Identify and apply the four key emotional skills to a broad variety of workplace situations
- Create an action plan for continued EI self-development
Duration: 23 & 24 May 2020
Location: 5-star Hotel
Language: Vietnamese
Trainer: TBC
Fee: 6,400,000 per participant (This fee is included training material, tea break, lunch, no extra fee)
Click HERE to register or fill in the form below