Business is a constantly changing environment. Without change and growth businesses come under ever-increasing threats from a competition that gets ever smarter. The problem is how to motivate the key players in your organization to find better ways of solving problems and to stop problems before they even occur.
This training course is designed to show people how to be more innovative and creative in the way they approach problems and make decisions. The course is very interactive and thought-provoking, involving both individual and team exercises to reinforce the techniques and tools taught.
Designed for:
This course will benefit employees from all areas and levels of business who need to plan methods to solve problems and make decisions accordingly.
Learning Objectives:
- Identification of decision-making and problem-solving techniques and methods
- Develop appropriate strategies to apply decision-making and problem-solving techniques in the workplace
- Define problems accurately
- Use different techniques/tools for generating ideas
- An understanding of which techniques/tools suit which problems
- An understanding of how to evaluate and select the smartest solution
- Putting plans into action
Course Content:
The problem-solving process
- Recognizing the problem exists
- Defining what the problem really is
- Identifying likely causes
- Identifying the real cause
- Generating possible solutions
- Choosing the best solution
- Implementing the solution
Selecting and defining the problem
- Identify the problem clearly
- Understand the distinction between serious problems and urgent problems
Determining the cause of the problem
- Root cause analysis process
- Tools to determine causes of problems
- 5 Whys
- Fishbone
Creativity and tools to generate solutions
- Logical thinking versus lateral thinking
- The power of perception
- Thinking tools to generate solutions
- Reverse brainstorming
- Brainwriting
- Random word
- Provocation and movement
Making the correct decision
- Evaluating and selecting the best solution
- Identify the steps in determining the feasibility and practicality of aspects of a potential solution
- Evaluate the feasibility and practicality of possible solutions to your selected problem
- Receive group feedback on the solution you selected
- Tools for evaluation and selection
- Hi-Low Sorting Model
- Prioritization Matrix
- P.M.I – Plus, Minus, International
Duration: 20 & 21 July 2023
Location: 3 to 4-star hotel
Language: Vietnamese
Fee: 5,900,000 per participant (Include all the fees: material, trainer fee, lunch, venue. no extra fee)
Please contact us 028 6285 6440 to register or fill out the form here