New and potential trainers, frontline managers, supervisors, team leaders and others who are responsible for presenting training programs or conducting short training sessions in the workplace.
New and potential trainers, frontline managers, supervisors, team leaders and others who are responsible for presenting training programs or conducting short training sessions in the workplace.
Promote learner participation and involvement by using effective questioning techniques in a training session
Evaluate personal training strengths and areas to work on
Define the factors that promote learning
Understand the difference between training and presenting information
Use recognized success measures to assess effective learning
Define effective feedback
INTRODUCTIONS AND OBJECTIVES
• What is learning
• Adult learners
• What makes an effective trainer
• Identifying learner needs
• Training session and feedback to identify strengths and areas to work on
• Identifying the language, literacy and numeracy needs of participants
IDENTIFYING TRAINING NEEDS
• Matching training needs with competency standards
• Training needs analysis
• Training needs analysis forms
• Developing training objectives
• Training outcomes
• Assessing the participants following the training
WHAT IS EFFECTIVE FEEDBACK
UNDERSTANDING LEARNING – HOW DO ADULTS LEARN
• Training approaches
• Using more than one approach
• Training methods
TRAINING VERSUS PRESENTING
• Planning the introduction of your training session
• Planning the body of your training session
• Planning your conclusion
• Session plans
• Presenting information
TRAINER TECHNIQUES TO PROMOTE LEARNING
• Use of resources
• Demonstrating skills
• Effective questioning
• Dealing with difficult learners
PRACTICE TRAINER TECHNIQUES IN A TRAINING SESSION
• Effective communication
• Facilitating learning
• Providing opportunities for practice
• Encouraging participants and providing feedback
• Revising and modifying the training session
PLANNING AHEAD
• Encouraging learners to assess their own performance
• Evaluating the training session
LEARNING TOOLS
A.R.T.P learning style model
Training session evaluation checklist
Tips for conducting a training need analysis
Tips for designing a training plan
INTRO model
Communication process model
Questioning and listening techniques