• Apply core management skills, tools and techniques to deliver results

• Communicate with, motivate and empower your team

• Provide effective coaching to your team

• Manage your team performace

• Build and develop your team

LEADERSHIP ROLES AND FUNCTIONS
• Understanding key competencies
• Leadership vs. Management
• How people lead and influence others
• Understanding different styles of leadership
• Your style and its impact on your leadership
• Implementing your personal vision

MOTIVATION SKILLS
• To understand people’s motivations at work
• To understand the relevant and proven theories of motivation and how they apply in the workplace
• How to apply good motivational techniques
• To understand how job satisfaction can influence motivation and what can be done to enhance it
• To understand why people work
• How to motivate oneself

BUILDING THE TEAM
• Recognise the difference between groups and teams
• Identify the stages of development of teams
• Recognise the current development stage of the team
• Recognise the range of team roles and apply this concept to build an effective team

COACHING FOR RESULTS
• Develop your skills as an effective coach
• Learn a practical process for conducting coaching conversations
• Discover how to inspire employees to believe in their own success
• Adopt a solution-focused mindset to help employees grow and develop
• Build employee motivation, confidence and competence through performance feedback
• Conduct effective goal setting sessions
• Structure coaching sessions for 1-to-1 situations

MANAGING STAFF PERFORMANCE
• Understand the aims of performance management
• Identify acceptable standards of performance
• Conduct effective reviews of performance
• Set SMART objectives
• Manage the performance of the 'star', the 'plodder', the 'peaked' and the 'poor' employee