• Identification of decision-making and problem solving techniques and methods

• Develop appropriate strategies to apply decision-making and problem solving techniques in the workplace

• Define problems accurately

• Use different techniques/tools for generating ideas

• An understanding of which techniques/tools suit which problems

• An understanding of how to evaluate and select the smartest solution

• Putting plans into action

THE PROBLEM SOLVING PROCESS
• Recognising the problem exists
• Defining what the problem really is
• Identifying likely causes
• Identifying the real cause
• Generating possible solutions
• Choosing the best solution
• Implementing the solution

SELECTING AND DEFINING THE PROBLEM
• Identify the problem clearly
• Understand the distinction between serious problems and urgent problems

DETERMINING THE CAUSE OF THE PROBLEM
• Root cause analysis process
• Tools to determine causes of problems
- 5 Whys
- Fishbone

CREATIVITY AND TOOLS TO GENERATE SOLUTIONS
• Logical thinking versus lateral thinking
• The power of perception
• Thinking tools to generate solutions
- Reverse brainstorming
- Brainwriting
- Random word
- Provocation and movement

MAKING THE CORRECT DECISION
• Evaluating and selecting the best solution
• Identify the steps in determining the feasibility and practicality of aspects of a potential solution
• Evaluate the feasibility and practicality of possible solutions to your selected problem
• Receive group feedback on the solution you selected
• Tools for evaluation and selection
- Hi-Low Sorting Model
- Prioritization Matrix
- P.M.I – Plus, Minus, Interesting

IMPLEMENTING THE SOLUTION

LEARNING TOOLS

• Reverse brainstorming model

• Brainwriting 6-3-5 method

• 5 why’s model

• Random word technique

• Mind mapping technique

• Hi/Lo model

• P.M.I model

• 6 thinking hats model