Managers, team leaders, trainers and those interested in developing coaching and mentoring knowledge and skills.
Managers, team leaders, trainers and those interested in developing coaching and mentoring knowledge and skills.
THE MANAGERS’ ROLE AS A COACH
• What is coaching and where does it fit in the organisation?
• Understanding what to coach - knowledge, skills and attitude
• The difference between "input" and "output" coaching
COACHING AND TRAINING
• Understanding when to coach and when to provide training
QUALITIES OF THE EFFECTIVE COACH
• Facilitation techniques to develop output coaching styles and encourage discovery based learning
• Developing questioning techniques
• Developing strong communication skills
• Pausing
• Adapting your coaching style
IDENTIFYING LEARNING NEEDS AND STYLES
• Matching learning needs with competency standards
• Developing learning objectives
• Learning outcomes
• Assessing the participants
IDENTIFYING BARRIERS TO LEARNING
• Identifying issues and how to tackle them
STRUCTURING THE COACHING SESSION
• Understanding a four part coaching model designed to take you from preparation to feedback
• The GROW model for developmental coaching
SETTING OBJECTIVES AND TARGETS
• Setting coaching objectives - SMART goals
COACHING THE NEW TEAM MEMBER
• Helping the staff member to "buy-in" to the coaching process
• Running a coaching session - what to brief and what to look out
• Developing a coaching plan
MANAGING THE POOR PERFORMER
• What to do when things go wrong
FEEDBACK SKILLS
• Feedback - the key rules for coaches to follow
MONITORING PERFORMANCE
PRACTICAL SESSIONS INVOLVING COACHING ON WORKPLACE SCENARIOS
LEARNING TOOLS
Coach’s mindset model
G.R.O.W coaching process
Questioning and Feedback techniques
Coaching Journey model
Delivering a coaching session template