• To develop a coaching style which meets individual and business needs
• To determine barriers to learning and how to overcome them
• To give effective feedback in a way that encourages positive change

THE MANAGERS’ ROLE AS A COACH
• What is coaching and where does it fit in the organisation?
• Understanding what to coach - knowledge, skills and attitude
• The difference between "input" and "output" coaching

COACHING AND TRAINING
• Understanding when to coach and when to provide training

QUALITIES OF THE EFFECTIVE COACH
• Facilitation techniques to develop output coaching styles and encourage discovery based learning
• Developing questioning techniques
• Developing strong communication skills
• Pausing
• Adapting your coaching style

IDENTIFYING LEARNING NEEDS AND STYLES
• Matching learning needs with competency standards
• Developing learning objectives
• Learning outcomes
• Assessing the participants

IDENTIFYING BARRIERS TO LEARNING
• Identifying issues and how to tackle them

STRUCTURING THE COACHING SESSION
• Understanding a four part coaching model designed to take you from preparation to feedback
• The GROW model for developmental coaching

SETTING OBJECTIVES AND TARGETS
• Setting coaching objectives - SMART goals

COACHING THE NEW TEAM MEMBER
• Helping the staff member to "buy-in" to the coaching process
• Running a coaching session - what to brief and what to look out
• Developing a coaching plan

MANAGING THE POOR PERFORMER
• What to do when things go wrong

FEEDBACK SKILLS
• Feedback - the key rules for coaches to follow

MONITORING PERFORMANCE

PRACTICAL SESSIONS INVOLVING COACHING ON WORKPLACE SCENARIOS

LEARNING TOOLS

• Coach’s mindset model

• G.R.O.W coaching process

• Questioning and Feedback techniques

• Coaching Journey model

• Delivering a coaching session template