<\/p>\n

Conflict is present in all organizations. In many situations where people are interacting with each other, there is the potential for disagreement, challenge, and conflict. Managing conflict skillfully and constructively is both valuable and necessary in providing opportunities for positive change and development within the organization.<\/p>\n

Designed for:<\/strong>
\nParticipants to improve their personal communication skills and develop skills in identifying conflicts and resolving them constructively.
\nLearning Objectives:<\/strong><\/p>\n

\n
• Explain the importance of conflict management and conflict resolution at work.<\/li>\n
• Identify conflict management styles<\/li>\n
• Describe and practice conflict management skills in the long run<\/li>\n
• Develop skills to resolve conflict in a flexible manner<\/li>\n
• Develop negotiating skills appropriate for a win\/win solution<\/li>\n
• Develop your understanding of emotional intelligence including self-awareness<\/li>\n
• Take action with integrity<\/li>\n<\/ul>\n

  Course Content:
  \nWhat is the conflict?<\/em><\/strong><\/p>\n

  \n
  • Causes of conflict at work and socially<\/li>\n
  • Identifying the different types of conflict & problems<\/li>\n
  • A systematic approach to managing conflict and solving problems<\/li>\n<\/ul>\n

    Conflict management (Long-term)<\/strong><\/em><\/p>\n

    \n
    • Causes of conflict at work and solution\n
      \n
      • System (Power, responsibility)<\/li>\n
      • Human resources (difference in personality, emotions, …)<\/li>\n<\/ul>\n<\/li>\n
      • Self-Management:\n
        \n
        • Personal Profiling<\/li>\n
        • Emotion Control<\/li>\n<\/ul>\n<\/li>\n
        • The right point of view:\n
          \n
          • Collaboration for mutual benefits<\/li>\n
          • Mutual benefits (win-win spirit).<\/li>\n<\/ul>\n<\/li>\n
          • Forecast and prevent<\/li>\n
          • Apply practically to work<\/li>\n<\/ul>\n

            Effective resolution when conflicts occur (short term)<\/em><\/strong><\/p>\n

            \n
            • Steps to resolve conflicts<\/li>\n
            • Roles of a manager when resolving conflicts<\/li>\n
            • 5 strategies to resolve conflict: description, when to use<\/li>\n
            • Necessary communication skills (identify conflict behaviors, listen, ask questions).<\/li>\n
            • Negotiation, solutions finding skills:\n
              \n
              • How to approach<\/li>\n
              • Negotiation zone<\/li>\n
              • BATNA<\/li>\n
              • Opening<\/li>\n
              • Negotiation<\/li>\n
              • Closing<\/li>\n
              • Follow up<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                Meet your trainer:<\/strong>
                \n
                \nMr. Nguyen Huu Thanh<\/strong><\/em>
                \nMr Thanh has over 20 years experience in training, leadership and management, coaching and mentoring and quality assurance.
                \nHe is currently the Deputy General Manager of Quality Assurance at Vietnam Airlines. One of his roles at Vietnam Airlines is to deliver training programmes to numerous departments and staff to develop the organisation\u2019s human resources.
                \nIn addition to his work experience at Vietnam Airlines, he has delivered many training workshops to a variety of clients. Furthermore, he was a certified trainer at Dale Carnegie Vietnam and delivered many in-company training programmes to a variety of clients.
                \nHis training and coaching style combines professionalism, passion, high level of energy and enthusiasm, humour, and sincere care. He has a heart, devotion and aspiration to grow people, which make him a very accountable, encouraging, patient and persistent trainer.
                \nQualification: Master of Business Administration
                \nInstitute: United Business Institutes, Brussels-Belgium<\/p>\n

                Qualification: Bachelor Degree in English
                \nInstitute: University of Science, Society and Humanity, HCMC<\/p>\n

                Qualification: Bachelor Degree in Law
                \nInstitute: University of Law, Ho Chi Minh City<\/p>\n

                Qualification: Full time course Trainer-The-Trainer
                \nInstitute: Passed 360 hours required by Dale Carnegie Training & Associates, USA.<\/p>\n

                Qualification: Crew Resource Management Investigation & Development
                \nInstitute: GB Synergy Training<\/p>\n

                Qualification: IOSA Program Training
                \nInstitute: Aviation Quality Services (AQS)<\/p>\n

                Qualification: Professional Skills for CRM Instructors
                \nInstitute: Interaction Trainers Associates, UK<\/p>\n

                Qualification: Performance Management
                \nInstitute: Aviation Courses, UK<\/p>\n

                Qualification: Recruitment and Selection
                \nInstitute: Aviation Courses, UK<\/p>\n

                Duration<\/strong>: 14 & 15 October 2020
                \nLocation<\/strong>: Sheraton Saigon Hotel
                \nLanguage<\/strong>: Vietnamese
                \nTrainer<\/strong>: Mr. Nguyen Huu Thanh
                \nFee<\/strong>: 6,400,000 per participant\u00a0(Include all the fees: material, trainer fee, lunch, venue. no extra fee)
                \nClick\u00a0HERE<\/a>\u00a0to register or fill in the following form<\/p>\n","protected":false},"excerpt":{"rendered":"

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