{"id":3539,"date":"2022-12-16T09:04:22","date_gmt":"2022-12-16T09:04:22","guid":{"rendered":"https:\/\/ctsvietnam.vn\/dich-vu-cham-soc-khach-hang-tu-tam\/"},"modified":"2023-01-05T03:25:34","modified_gmt":"2023-01-05T03:25:34","slug":"signature-customer-service","status":"publish","type":"post","link":"https:\/\/ctsvietnam.vn\/en\/signature-customer-service\/","title":{"rendered":"Signature Customer Service"},"content":{"rendered":"<p><span class=\"marker\"><br \/>\n<img src=\"https:\/\/ctsvietnam.vn\/wp-content\/uploads\/images\/PC-news\/Nov\/customer%20service.png\" alt=\"\" \/><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Customers are the lifeblood of the organization and the reason for the existence of any department in the organization. A customer-oriented organization places the customer at the core in all areas of its business \u2013 vision, values, goals, strategies, touchpoints, processes, operations, support, etc. In today\u2019s dynamic business environment where customer loyalty is declining, it is imperative that you find a way to your customers&#8217; hearts to retain them and to win over new customers.<\/p>\n<p><strong>Designed For:<\/strong><\/p>\n<p>Professionals and executives who are involved in creating positive service touchpoints and experiences for their customers.<\/p>\n<p><strong>Learning Objectives:<\/strong><\/p>\n<ul>\n<li>Understand the concepts of customer services, the relationship between customer services, and customer satisfaction.<\/li>\n<li>Analyze basic behavioral patterns of different customer personality profiles.<\/li>\n<li>Enhance human relations skills to build relationships.<\/li>\n<li>Practice the skills for dealing with different customers and handling their complaints effectively<\/li>\n<\/ul>\n<p><strong>Course Content<\/strong><\/p>\n<p><strong><em>The importance of customer services<\/em><\/strong><\/p>\n<ul>\n<li>What is customer service?<\/li>\n<li>Why is customer service important?<\/li>\n<li>Identify your customers \u2013 external &amp; internal<\/li>\n<li>Understand the needs of internal and external customers<\/li>\n<\/ul>\n<p><em><strong>Behave professionally through communication skills<\/strong><\/em><\/p>\n<ul>\n<li>Understand different types of personality<\/li>\n<li>How to communicate effectively with different types of personality<\/li>\n<li>3V &amp; 5 C techniques<\/li>\n<li>Questioning techniques<\/li>\n<li>Develop active listening techniques that show empathy and respect<\/li>\n<li>09 human relations principles to engage customers: Memorize and usage<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em><strong>Identifying &#8216;best practice&#8217; in managing different customer situations<\/strong><\/em><\/p>\n<ul>\n<li>Prioritize and focus on the top expectations of customers<\/li>\n<li>Identify one\u2019s own personality style and the personality styles of customers<\/li>\n<li>Practice a three-step system for maintaining professionalism and composure when dealing with irate customers<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em><strong>Build long-term customer relationship<\/strong><\/em><\/p>\n<ul>\n<li>Understand different problem-solving styles to reduce customer complaints<\/li>\n<li>Recognize your and your customers\u2019 strengths to find out common interests<\/li>\n<li>Help your customers understand what you are doing for them<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em><strong>Resolving the complaint<\/strong><\/em><\/p>\n<ul>\n<li>Why do customers complain?<\/li>\n<li>\u00a0Understanding and controlling angry or dissatisfied customers: 4N technique<\/li>\n<li>\u00a005 techniques and 06 steps to solve complaints: TRUST<\/li>\n<\/ul>\n<p><strong>Duration<\/strong>: 10 &amp; 11 November 2020 (2 days)<br \/>\n<strong>Location<\/strong>: 3-star Hotel<br \/>\n<strong>Language<\/strong>: Vietnamese<br \/>\n<strong>Trainer<\/strong>: TBC<br \/>\n<strong>Fee<\/strong>: 4,900,000 per participant (Include all the fees: material, trainer fee, lunch, venue. no extra fee)<br \/>\nClick\u00a0<a href=\"https:\/\/ctsvietnam.vn\/en\/contact\/\">HERE<\/a>\u00a0to register<\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;<br \/>\nCTS offers a wide range of training courses at premium conference venues in Ho Chi Minh City. Insights from the course facilitator, as well as delegates from a wide range of companies and industries, make our public training courses a rich learning and networking experience.<br \/>\nIf you prefer to check the course schedule, please visit this\u00a0<a href=\"https:\/\/ctsvietnam.vn\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">link<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This course is designed to improve your training techniques and increase your confidence when delivering training courses. The program\u2019s emphasis on practical&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2914,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-3539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":[],"_links":{"self":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=3539"}],"version-history":[{"count":3,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3539\/revisions"}],"predecessor-version":[{"id":3542,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3539\/revisions\/3542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/media\/2914"}],"wp:attachment":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=3539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=3539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=3539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}