{"id":3483,"date":"2022-12-16T09:03:18","date_gmt":"2022-12-16T09:03:18","guid":{"rendered":"https:\/\/ctsvietnam.vn\/8-essential-customer-service-skills-that-every-employee-needs\/"},"modified":"2023-01-05T04:28:12","modified_gmt":"2023-01-05T04:28:12","slug":"8-essential-customer-service-skills-that-every-employee-needs","status":"publish","type":"post","link":"https:\/\/ctsvietnam.vn\/en\/8-essential-customer-service-skills-that-every-employee-needs\/","title":{"rendered":"8 ESSENTIAL CUSTOMER SERVICE SKILLS THAT EVERY EMPLOYEE NEEDS"},"content":{"rendered":"

Your company future lies right in the customer\u2019s hand, and the way you treat them speaks volumes about your path to succeed. Though the balance art between customer\u2019s need and company\u2019s interest is not at all simple, these are the\u00a08 essential skills<\/strong>\u00a0to focus on once facing your patron.<\/em><\/p>\n

1. Empathy, patience and consistency<\/strong>
\nSome customers will be irritating; others will be full of questions. And others will just want to chat. You must know how to tackle them all and provide the best service every time.<\/p>\n

2. Attentiveness<\/strong>
\nYour concentration is part of what they are looking for once conducting any query. You may not have the answer or solution yet, but it is important to pay attention to individual customer interactions (listening the language\/ words that they use to describe their queries?), and it\u2019s also important to focus on the feedback that you receive.<\/p>\n

3. Clear communication<\/strong>
\nBe honest and as clear as possible to your customer. You do not want him to get confused. Use authentically positive language, stay cheerful irrespective of anything and never end a conversation without ensuring the customer is satisfied.<\/p>\n

4. Knowledge<\/strong>
\nOf course not everyone in the company should know how to build the product from base, but rather they should know the ins and outs of how your product, just like a customer who uses it every day.<\/p>\n

5. Acting skills<\/strong>
\nActing is not faking. The fact that customer is always right is quite hard for one to swallow, so the ability to act on must be focused. Take your customer\u2019s happiness as the highest priority then you may work the rest around that later.<\/p>\n

6. Know to handle surprise<\/strong>
\nEvery customer is different, and some may even seem to change weekly or monthly. You should be ready to deal with their mood\u2019s swing, sense their need and adapt accordingly.<\/p>\n

7. Willingness to learn<\/strong>
\nRespect the truth that your customer may know your product better than you do (let\u2019s be honest, they use it every day and you may not). Preparing yourself to learn and not taking feedback personal are the first steps to go down this path.<\/p>\n

8. Closing ability<\/strong>
\nThis has nothing to do with \u201cclosing sales\u201d or other related terms. The ability to close means closing the conversation gracefully making sure your customer feel satisfied and believing that everything is taking care of.<\/p>\n

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\nProviding excellent customer service to your clients or customers should be the number one priority for your business. Without it you will just be spinning wheels trying to get new clients without helping the old. Enroll yourself into our\u00a0training courses<\/a>\u00a0now to conquer the art of customer dealing.<\/p>\n","protected":false},"excerpt":{"rendered":"

Though the balance art between customer\u2019s need and company\u2019s interest is not at all simple, these are the 8 essential skills to focus on once facing your…<\/p>\n","protected":false},"author":1,"featured_media":2403,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-3483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":[],"_links":{"self":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3483"}],"collection":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=3483"}],"version-history":[{"count":2,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3483\/revisions"}],"predecessor-version":[{"id":3807,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3483\/revisions\/3807"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/media\/2403"}],"wp:attachment":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=3483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=3483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=3483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}