{"id":3255,"date":"2022-12-16T09:04:44","date_gmt":"2022-12-16T09:04:44","guid":{"rendered":"https:\/\/ctsvietnam.vn\/signature-customer\/"},"modified":"2023-01-05T04:09:55","modified_gmt":"2023-01-05T04:09:55","slug":"signature-customer","status":"publish","type":"post","link":"https:\/\/ctsvietnam.vn\/en\/signature-customer\/","title":{"rendered":"SIGNATURE CUSTOMER SERVICE"},"content":{"rendered":"<p><img src=\"https:\/\/ctsvietnam.vn\/Upload\/images\/PC-news\/2022\/Feb\/Signature%20customer.jpg\" alt=\"\" \/><br \/>\nCustomer service is an activity that makes a difference in business and is a decisive competitive factor for the organisation. The course will provide knowledge and skills to help participants perform a customer service with sincerity, thoughtfulness and ease, limiting the pressure of unreasonable expectations or customer complaints about service errors, and become a trusted friend of customers, bringing good experiences &amp; values to customers when they use the company&#8217;s services.<\/p>\n<p><strong>Designed for:<\/strong><\/p>\n<p>Management levels in the business who want to build a customer service culture in the organization.<\/p>\n<p><strong>Learning objectives:<\/strong><\/p>\n<ul>\n<li>Identify opportunities to enhance services for the business.<\/li>\n<li>Provide a proactive service that creates memorable customer experiences.<\/li>\n<li>Find a common voice with customers &amp; become a trusted friend of customers.<\/li>\n<li>Effectively solve service failures, restore customers&#8217; trust in the company<\/li>\n<\/ul>\n<p><strong>Course content:<\/strong><\/p>\n<p><strong>Compassionate service- Make a difference<\/strong><\/p>\n<ul>\n<li>Why are customers loyal to us, when they have so many choices?<\/li>\n<li>Common mistakes in customer service<\/li>\n<li>What is customer service?<\/li>\n<li>Complete service &#8211; Choose to do the easy thing, bring advantages<\/li>\n<li>Customer service capacity<\/li>\n<li>The power of empathy &#8211; Find a common voice with customers.<\/li>\n<\/ul>\n<p><strong>Fix service errors- Restore customer&#8217;s trust<\/strong><\/p>\n<ul>\n<li>Common mistakes when handling customer complaints &#8211; Are you adding fuel to the fire?<\/li>\n<li>Customer expectations when complaining \u2013 Is It Reasonable or Unreasonable?<\/li>\n<li>Manage Your Emotions &#8211; You stay calm to keep your clients calm<\/li>\n<li>Identify the difficulty level of customer complaints to get the right solution.<\/li>\n<li>Dealing with Customer Complaints &#8211; H.E.A.R.T. formula<\/li>\n<\/ul>\n<p><strong>Practice<\/strong><\/p>\n<ul>\n<li>Practice dealing with customer complaint situations<\/li>\n<li>Summarize and offer solutions to improve service capacity and service quality<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Duration<\/strong>:\u00a0<span style=\"color: #c0392b;\"><b>17&amp;18 March<\/b><\/span>\u00a0(2 sessions)<br \/>\n<strong>Platform<\/strong>: Offline at 4-star hotel<br \/>\n<strong>Language<\/strong>: Vietnamese<br \/>\n<strong>Trainer<\/strong>: TBC<br \/>\n<strong>Fee<\/strong>: 4,900,000 per participant<br \/>\n<strong>Please contact us 028 6285 6440 to register or fill out the form\u00a0<a href=\"\/en\/contact\/\">here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The course will provide knowledge and skills to help participants perform a customer service with sincerity, thoughtfulness and ease, limiting the pressure.<\/p>\n","protected":false},"author":1,"featured_media":2781,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"categories":[38],"tags":[],"class_list":["post-3255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"acf":[],"_links":{"self":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/comments?post=3255"}],"version-history":[{"count":3,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3255\/revisions"}],"predecessor-version":[{"id":3754,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/posts\/3255\/revisions\/3754"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/media\/2781"}],"wp:attachment":[{"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/media?parent=3255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/categories?post=3255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ctsvietnam.vn\/en\/wp-json\/wp\/v2\/tags?post=3255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}